Solution Consultant

About Norstella  

Norstella unites market-leading companies with a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, we help our clients:  

• Assess the market need and competitive landscape.
• Know precisely which drugs to prioritize in their portfolios.
• Proactively identify and address drug launch challenges
• Track and improve market access post-launch.

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions, and expert advisory services alongside advanced technologies such as real-world data, machine learning, and predictive analytics.  

About The Role  

In this role as Solution Consultant you will be joining a global team and reporting into the Manager, Solution Consulting. You will be a subject matter expert with life sciences knowledge and experience. Through that experience, you have developed deep therapeutic domain knowledge and data and software acumen with the ability to demonstrate and position the value of Norstella’s solutions. In this role you will be based in our London office with hybrid working and will require occasional travel to conferences and customer meetings.   

Key Responsibilities  

• Consistently collaborate with the Sales team to identify opportunities for business alignment. 
• Support pre-sales activity such as therapeutic-specific messaging, aligning market events to emerging needs, and curating targeted insights to drive prospect engagement.
• Prepare and research for client capabilities meetings by identifying likely buying triggers and use cases based on opportunity dynamics by referencing relevant industry sources.
• Provide a point of view and tailored product demonstration based on product lifecycle, therapeutic area, and other important considerations.
• Present Evaluate, Citeline, and customized Real-World Data solutions, through software demonstrations, therapeutic insights, and data methodologies.
• Collaborate with leadership and product management on perceived gaps in product capabilities
• Ensure continuing client engagement during demonstrations, including the presentation of data samples and preparation of proposal decks.
• Represent solutions at trade shows and other industry events.

Experience  

• Background working within life sciences, pharmaceutical or biotech industries
• Understanding of business intelligence solutions within the pharmaceutical industry
• Experience in different drug forecasting methodologies (e.g. Patient Based Forecasting)
• Experience in analysing clinical trial landscapes and assessing drug differentiators
• Understanding of specific disease areas (such as Immunology, Oncology, and Rare Diseases) is preferred.

Ideal Mindset:   

• Drive: operates with a sense of urgency and thrives on winning through continuous improvement and learning
• Prioritizes Team: recognizes that businesses build not through single individuals but via teams and systems; prioritizes building a culture that enables a high performing selling team.
• Great Communicator: takes complex, nuanced data concepts and presents simply through storytelling to tie use cases to successful outcomes for Norstella’s clients.
• Integrity: operates with a high level of ethics and communicates with honesty and transparency
• Learning Agility: the ability to consume new learnings, conceptualize and iterate behavior quickly.
• Technical Confidence: must communicate with a high degree of confidence while seamlessly demonstrating data analysis in software tools. Must be able to rise above ‘bugs’ and continue to drive value even when software doesn’t meet expectations.

What we offer  

• 25 days annual leave, 4 days for volunteering and a personal day
• 5% pension match
• Group Life Assurance (100% employer funded)
• Group Income Protection (100% employer funded)
• Other voluntary benefits such as: Dental, Cash Plan, PMI Excess Cover, Health Screening & Critical Illness

The guiding principles for success at Norstella:   

01:  Bold, Passionate, Mission-First    

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.     

02:  Integrity, Truth, Reality   

We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t.  By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.     

03:  Kindness, Empathy, Grace   

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.     

04:  Resilience, Mettle, Perseverance   

We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.   

05:  Humility, Gratitude, Learning   

We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.     

Equal Opportunities Statement  

Norstella is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behaviour and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.  

We know that sometimes the 'perfect candidate' doesn't exist, and that sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here, you are welcome. If you read this job description and feel engaged and excited, we’d love to see you apply.