Description

Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.

Together, we help our clients:

• Assess the market need and competitive landscape
• Know precisely which drugs to prioritize in their portfolios
• Find out where the launch difficulties will be—before they’re difficulties
• Track and improve market access post-launch

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.  At Norstella, we don’t just deliver information and insights. We deliver answers you can act on.

THE TEAM 

In this role as a Junior Office Administrator Apprentice (18-months fixed term contract), you will be part of a global and dynamic Corporate Services team. Our definition of Corporate Services includes office management, travel, internal events, executive support, and Environmental, Social, Governance (ESG). 

We love what we do as every day presents new challenges and opportunities to grow as Norstella evolves. Being part of a people centric organization like Norstella, you will be able to implement and contribute innovative ways to engage and support our people.

SCOPE OF ROLE

In this role as a Junior Office Administrator Apprentice you will report into the Head of Corporate Services and you will provide front of house duties in our London office, while also supporting the Corporate Services and HR department with some aspects of the back office, which may include working with Norstella on a global basis.

This is a varied and internal client facing role, therefore we are looking for someone who is proactive in nature as no two days are the same. 

This role also includes an Apprenticeship Qualification as a Business Administrator. The Level 3 qualification will give you skills in IT, Planning & organisation, Project Management, Business Fundamentals, Professionalism and Adaptability. During the qualification's 18 months, we will support you in the practical application of the learning topics and help you demonstrate these applications to achieve this qualification. Learning in the flow of work is the best way to apply knowledge and new skills and this Level 3 Apprenticeship Qualification is a great boost to your transferable skill set.

HOW YOU’LL SUCCEED

• Front of House Duties - telephone calls, taking messages and managing incoming/outgoing post and couriers as well as being the first point of contact for visitors and new starters
• Office Administration- daily office checks (equipment, meeting rooms etc. to maintain a high standard work place) as well as managing our suppliers and facilities maintenance; you will also work with the building management to create access passes for new starters, ensure office and kitchen orders are up to date
• Meeting organization - coordinate meeting organisation including room/ venue booking, delegate invitations, ensuring correct equipment (TV, flipchart, stationery etc), catering and closing down the meeting ensuring the location is presentable for the next user
• Internal Events – provide support when needed in booking internal events (Charitable events, Office Party etc.) and coordinate ongoing recurring office social events
• Communication – you will be the face of the office, the first point of contact for questions and help on-site. dealing with both internal and external customers in a professional manner and liaising with colleagues to facilitate success in their meetings, events and tasks.

WHAT IT TAKES

• You are competent with all MS Office applications (Word, PowerPoint, Excel) and Google Chrome
• You have effective attention to detail with a proactive approach
• You are able to communicate effectively, both verbally and in writing 
• You have effective time-management skills with ability to meet deadlines, and achieve targets in a team environment
• You are punctual and have a deadline driven, disciplined approach to work
• You have the ability to reprioritise based on changing urgencies

Desirable

• Knowledge/Experience in an office administration role or have experience in a customer facing role

WHAT WE OFFER YOU

• 25 days annual leave, 4 days for volunteering and a personal day
• 5% pension match
• Group Life Assurance (100% employer funded)
• Group Income Protection (100% employer funded)
• Other voluntary benefits such as: Dental, Cash Plan, PMI Excess Cover, Health Screening & Critical Illness

The guiding principles for success at Norstella: 

01:  Bold, Passionate, Mission-First 

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.  

02:  Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t.  By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.  

03:  Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.  

04:  Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05:  Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.  

Equal Opportunities Statement

Norstella is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behaviour and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.

We know that sometimes the 'perfect candidate' doesn't exist, and that sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here, you are welcome. If you read this job description and feel engaged and excited, we’d love to see you apply.