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Engagement Manager – Real World Data

Company: MMIT
Location: United States
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Why Norstella?  Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.  
Together, we help our clients: 
  • Assess the market need and competitive landscape
  • Know precisely which drugs to prioritize in their portfolio
  • Find out where the launch difficulties will be—before they’re difficulties
  • Track and improve market access post-launch 
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don’t just deliver information and insights. We deliver answers you can act on. 
About The Role: 
As a Norstella RWD Engagement manager, you will lead the day to day execution of a client project to help clients achieve their goals. You’ll work directly with clients and take ownership of the overall project and its end products while guiding and coordinating individual team members.  
You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships, and creating a true followership. In a collaborative team setting, you'll work closely with others but also autonomously with little direction.  Your superior analytical, quantitative and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance.
Project work typically includes understanding client objections, refining data to meet specific clinical specifications, developing insights for presentation, and coordinating across other client projects to ensure a coordinated program effort. You will ensure client objectives have been achieved and facilitate a successful hand-off to our client support teams.  Key responsibilities include:
  • Lead the day to day execution of a client project while guiding individual team members. Serve as the main client point of contact for strategic project engagements and internal team lead. Address client questions independently and provide subject matter perspective regardless of project scope.  You will take ownership of the overall project and it end products.
  • Partner with internal Norstella resources to support implementation opportunities across the Norstella family of companies.
  • Exhibit a client-first mentality with responsiveness, updates on market events, and facilitate discussions at end of projects to support opportunity for follow-on work discussions.
  • Adhere to Norstella standards regarding engagement management, project delivery, and team collaborations.
  • Maintain and update client and project documentation.   
  • All other duties, as assigned.

Required Experience: 

  • 5-6 years of experience in life sciences strategy consulting AND program management, with an emphasis in Real World Data Strategy or similar roles within biopharmaceutical / pharmaceutical commercialization
  • Demonstrated ability to manage multiple workstreams / teams at one time & create complete, "client-ready" deliverables with creative analyses for partner review 
  • Demonstrated deep understanding and breadth of experiences across the market access and real world data landscape. 
  • Experience in mentorship & development of junior managers & associates 
  • Comprehensive understanding of life science and pharmaceutical engagement strategies and tactics, acting as a thought partner to clients 
  • Significant experience with data analytics and quantitative models to support strategic client engagements 
  • Strong team player, ability to work with cross-functional staff, but able to work autonomously with little direction.
The guiding principles for success at Norstella:   
  • 01:  Bold, Passionate, Mission-First 
  • We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.    
  • 02:  Integrity, Truth, Reality 
  • We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.    
  • 03:  Kindness, Empathy, Grace 
  • We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.    
  • 04:  Resilience, Mettle, Perseverance 
  • We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission. 
  • 05:  Humility, Gratitude, Learning 
  • We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.    
The expected base salary for this position ranges from $160,000 to $240,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.  
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.  
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.