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Office Manager

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Company: Norstella
Location: New York, NY, United States
Date Posted:
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Location: New York


Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Panalgo, The Dedham Group and Citeline) delivers must-have answers for critical strategic and commercial decision-making.


Together, we help our clients:

  • Assess the market need and competitive landscape
  • Know precisely which drugs to prioritize in their portfolios
  • Find out where the launch difficulties will be—before they’re difficulties
  • Track and improve market access post-launch


By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.  At Norstella, we don’t just deliver information and insights. We deliver answers you can act on.



Norstella is a high-growth, international business which means we have busy offices in key locations where we bring our teams together to collaborate and innovate. Reporting into the Executive EA, the Office Manager - New York will work closely with our administration team (including the global Office Managers and Executive Assistants) to seamlessly enable the operations required to bring our people together.



We are seeking an Office Manager to join our team and ensure smooth Administrative Operations for our growing organization. The ideal candidate for this position will have experience working in a fast-paced environment, who is flexible, proactive, resourceful, detail oriented and efficient with a high-level of professionalism.

This is an exciting opportunity as we are currently looking to re-open our New York Office and this person will be the go to person as we open the office and will implement new processes and ways of working. This position will work in our NYC office 5 days per week. 

In this role as Office Manager, you will:

  • Welcome and serve guests at the NYC office and coordinate office utilization across our entire organization.
  • Own all office management tasks and projects such as mail, supplies, staff lunches, travel coordination, facilities and health and safety protocols.
  • Support our human resources, team with events, culture, policies, and training administration
  • Manage and report on budget
  • Assist with the setup and troubleshooting of IT equipment, including computers, printers, and networking devices.
  • Assist in the documentation of IT procedures, policies, and user guides.
  • Provide basic technical support and training to staff members
  • Other administrative and executive tasks as needed



  • Working closely with our Executive Assistant and Director of Operations to successfully re-launch the New York office in July
  • Develop and implement new processes and ways of working for the office
  • Understand the business so that last-minute requests from colleagues are anticipated and contingency plans are in place
  • Has full ownership of security of the office
  • Aware of routine challenges and able to assist on trouble-shooting of issues such as connecting to wifi, syncing to printer, room booking etc.


  •      Bachelor’s degree
  •      Prior office management related experience in a high growth organization
  •      Exceptional, organizational and communication skills
  •      Excellent time management skills and ability to juggle multiple tasks and priorities
  •      Strong customer service skills with ability to handle confidential information
  •      Knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
  •      Familiarity with computer hardware, software, and networking systems
  •      Ability to work independently and prioritize tasks effectively
  •      Flexibility to adapt to changing priorities and work schedules.
  •      Prior experience of managing expenses
  •      Must be located in greater NYC area 



The expected base salary for this position ranges from $60,000 to $75,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package (listed below), successful candidates are eligible to receive a discretionary bonus. 


  • Medical and prescription drug benefits 
  • Health savings accounts or flexible spending accounts 
  • Dental plans and vision benefits 
  • Basic life and AD&D Benefits 
  • 401k retirement plan 
  • Short- and Long-Term Disability 
  • Education benefits 
  • Paid parental leave 
  • Paid time off 


The guiding principles for success at Norstella:

01:  Bold, Passionate, Mission-First 

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clientsOur clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do

02:  Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heightsOur integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’tBy being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals

03:  Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitudeWe use this principle across the organization to collaborate and build lines of open communication

04:  Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situationsOur ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05:  Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our workWe recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking


Equal Opportunities Statement

Norstella is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.

We know that sometimes the 'perfect candidate' doesn't exist, and that sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here, you are welcome. If you read this job description and feel engaged and excited, we’d love to see you apply