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Process & Project Deployment Lead

Company: MMIT
Location: United States
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At MMIT, we simplify the complexities of healthcare to smooth access to life saving therapies.  Our collective teams achieve this through prioritizing cultivating industry leading data coupled with cutting edge technology to solve some of healthcare’s most complex challenges. 
MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription—answering the “what” of how payers cover therapies and the “why” behind those decisions. MMIT’s product portfolio has been built by listening to our clients, and with expert teams of pharmacists, clinicians, data specialists and market researchers who provide foresight, clarity and confidence. 
In 2022, MMIT joined forces with other market-leading pharmaceutical-solutions providers—Evaluate, Citeline,  Panalgo and The Dedham Group—to launch Norstella, which aims to deliver must-have answers for critical strategic and commercial decision-making along the entire drug development journey.
The Role: Process and Deployment Project Lead
  • Lead team of tech and content SME's to ensure on-time dispositioning of L3 document escalations.
  • Coordinate with L1, L2 teams to manage escalation volume and provide feedback for growth.
  • Coordinate with L4 on prioritization and closure of tech tickets preventing document approval.
  • Project manage deployment of new or updated product/process and recommend improvements based what would be beneficial to clients as well as efficient operations.
  • Own documentation, standardization, and dissemination of new or updated processes.
  • Support RCA and resulting projects with tech perspective as needed to not only correct but prevent recurrence of quality issues.
  • Support tech upskilling initiatives by planning and providing resources for tech training and related QC.
  • 5-10 years of end-to-end Project Management experience with mix of core and cross-functional team leadership.
  •  2-4 years of supervisory experience.
  • Bachelor’s or advanced degree in life sciences, biosciences, engineering, technology, business administration or other social sciences preferred from a top institution and with a strong record of academic achievement.
  • 2-4 years of professional experience in data research, market research, biotech, pharmaceuticals, or managed care industry.
  • Knowledge of the pharmaceutical and managed care industries: 2-4 years experience preferred.
  • Advanced writing skills and a strong interest in effective communication all levels of the organization.
  • Other duties as assigned.
Location: Remote, USA
The Guiding Principles for success at Norstella: 
01:  Bold, Passionate, Mission-First  
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.   
02:  Integrity, Truth, Reality 
We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t.  By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.   
03:  Kindness, Empathy, Grace 
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.   
04:  Resilience, Mettle, Perseverance 
We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission. 
05:  Humility, Gratitude, Learning 
We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.   
Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.
  • Medical and prescription drug benefits
  • Health savings accounts or flexible spending accounts
  • Dental plans and vision benefits
  • Basic life and AD&D Benefits
  • 401k retirement plan
  • Short- and Long-Term Disability
  • Maternity leave
  • Paid parental leave
  • Paid Time Off
The expected base salary for this position ranges from $75,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero-tolerance policy to any form of discrimination, abuse or harassment.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.