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Data and Analytics Support Engineer

Company: Norstella
Location: Remote, India
Date Posted:
Employment Type: Full Time
Job ID: R-395

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About Norstella

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need.

Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.

Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:
  • Citeline – accelerate the drug development cycle
  • Evaluate – bring the right drugs to market
  • MMIT – identify barrier to patient access
  • Panalgo – turn data into insight faster
  • The Dedham Group – think strategically for specialty therapeutics

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.

As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India. 

 Job description

As we expand our data team, we are looking to hire a super-person to become our Scrum Master to coordinate and coach our data & insights team. You will be our go-to person for applying scrum to produce high-quality work. Scrum Master duties include managing timelines, resolving problems, and coaching team members on Agile methodologies. You will help create self-organizing teams that are flexible and fully productive during sprints. You should have excellent knowledge of the scrum framework, with all its artifacts and techniques. You will also need the ability to coordinate people and projects (occasionally facilitating changes) with your mind set on deliverables. If you are a strong communicator, a capable leader and you're invested in Agile frameworks, we would like to meet you. 

Key duties and responsibilities

  • Providing support, i. e., incident, problem, service request management to the internal clients through the helpdesk ServiceNow, email or teams chat
  • Identifying and accelerating priority issues per business requirements
  • Interacting with teams to deliver and process data in response to inquiries, issues, and needs for software, procedures, and services
  • Triaging on new issues and ensure proper information is provided to Development teams to replicate the issue
  • Logging issues, documenting and assigning to proper team members for development if needed, providing root cause analysis of issues 
  • Performing the automated data quality checks and reports issues 
  • Overseeing and maintaining analytical data assets in either data warehouse, databases, BI applications
  • Monitoring & administering analytical applications like Power BI & Tableau 
  • Supporting end users with their data and analytics related questions, performing demos of functionalities and educating end users if needed
  • Assisting and supporting Data Hub & Spoke teams in company-wide projects

Key requirements

  • Fluency in written and spoken English
  • Experience with SQL databases, writing own queries, Python programming, AWS cloud deployment
  • Knowledge of Snowflake SQL, Tableau, Power BI systems is a must 
  • Experience of data management lifecycles (collection, cataloguing, ETL design, database management).
  • Experience of working independently and to demanding timescales
  • High level of enthusiasm and a positive attitude
  • Ability to work within teams or independently and scoping/executing high quality deliverable
  • Ability to handle multitasking  
  • Proven track record of reliability 
  • Great communication and customer relationship management experience
  • Ability to work with clients under pressure.
  • Willing to work in 24*7 support model 

Our guiding principles for success at Norstella

01:  Bold, Passionate, Mission-First   
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.    
02:  Integrity, Truth, Reality  
We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t.  By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.    
03:  Kindness, Empathy, Grace  
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.    
04:  Resilience, Mettle, Perseverance  
We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.  
05:  Humility, Gratitude, Learning  
We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.    
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.