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Docusign CLM/Salesforce Administrator

Company: Norstella
Location: Remote, India
Date Posted:
Employment Type: Full Time
Job ID: R-399

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Description

About Norstella

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need.
 
Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.
 
Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:
  • Citeline – accelerate the drug development cycle
  • Evaluate – bring the right drugs to market
  • MMIT – identify barrier to patient access
  • Panalgo – turn data into insight faster
  • The Dedham Group – think strategically for specialty therapeutics
 
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.
 
As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India. 
 

Job description

We are looking for an experienced Docusign Developer/Architect who will be primary driver of Docusign CLM Architecture and development. 
 
As a Salesforce Developer specializing in DocuSign CLM (Contract Lifecycle Management), your role is crucial in designing, developing, and maintaining custom solutions that leverage the integration between Salesforce CRM and DocuSign CLM to enhance contract management processes
 
This is an end user facing role, so the candidate must be both confident and highly capable communicating for numerous stakeholders on calls and video, building relationships and trust. Understanding business process and desired outcomes is critical in ensuring the technical solution is correct.
 

Key duties and responsibilities

  • Solution Design: Collaborate with business stakeholders to gather requirements and design solutions that address their contract management needs using Salesforce CRM and DocuSign CLM. Translate business requirements into technical designs, considering factors such as data models, workflow automation, user interfaces, and integration points.
  • Custom Development: Develop custom functionalities, components, and integrations within the Salesforce platform to extend its capabilities and integrate seamlessly with DocuSign CLM. This may involve developing Apex code, Visualforce pages, Lightning components, triggers, and other customizations to meet specific business requirements.
  • Integration Development: Design and implement integrations between Salesforce CRM and DocuSign CLM to enable bi-directional data synchronization, streamline contract creation and negotiation processes, and facilitate seamless document generation and e-signature workflows. Leverage integration technologies such as REST APIs, SOAP APIs, and middleware platforms to achieve smooth data exchange between systems.
  • Automation and Workflow Configuration: Configure workflow rules, process builder flows, and automation scripts within Salesforce CRM to automate contract management tasks, such as contract creation, approval routing, renewal notifications, and contract status updates. Implement business logic to enforce compliance rules, validation checks, and approval workflows as per organizational policies.
  • Testing and Quality Assurance: Develop and execute test plans, unit tests, and integration tests to ensure the quality, reliability, and performance of custom Salesforce solutions and integrations with DocuSign CLM. Collaborate with QA teams to identify and address any defects or issues in the software.
  • Deployment and Release Management: Manage the deployment process for Salesforce customizations and integrations, following best practices for version control, change management, and release planning. Coordinate with system administrators and release managers to schedule and execute deployments in various environments, such as sandbox and production.
  • Documentation and Knowledge Sharing: Document technical designs, implementation details, and configuration settings for custom Salesforce solutions and integrations with DocuSign CLM. Provide training and knowledge transfer sessions to enable end-users and other team members to understand and utilize the developed functionalities effectively.
  • Continuous Learning and Improvement: Stay updated on the latest developments, best practices, and trends in Salesforce development, DocuSign CLM, and related technologies. Participate in training programs, certifications, and community forums to enhance your skills and expand your knowledge in contract management and software development domains.
  • Support & Troubleshooting: Support the Salesforce Admins and/or End users directly in troubleshooting Docusign related issues.
 

Key requirements

  • Minimum 3+ years of professional Salesforce Administration experience
  • Minimum 3+ years of professional Docusign CLM experience
  • Salesforce Administrator certification 
  • Strong technical and functional proficiency in Salesforce administration tasks including profiles, permission sets, sharing rules, roles, workflows, processes, flows, validation rules, approval processes, email alerts, advanced formulas, custom objects, reports, dashboards, page layouts, record types, Lightning pages and installed packages
  • Strong experience with designing and maintaining data structure and schema
  • Experience using DevOps software such as Gearset or Capado is ideal but not essential
  • Strong experience with data manipulation and maintenance with Excel, Data Loader and other tools
  • Experience with Apex, Visualforce & SOQL is a plus
  • Experience with Salesforce Sales Cloud, Service Cloud, Lightning
  • Experience analysing and documenting requirements, processes and/or policies
  • Having an operational mindset with a desire to do operations
  • Experience training individuals, groups, and first-time Salesforce users
  • A focus on strategic improvements and the business impact of contributions beyond tactical needs and activities
  • Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and changing priorities
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams

Our guiding principles for success at Norstella

 
01:  Bold, Passionate, Mission-First   
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.    
02:  Integrity, Truth, Reality  
We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t.  By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.    
03:  Kindness, Empathy, Grace  
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.    
04:  Resilience, Mettle, Perseverance  
We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.  
05:  Humility, Gratitude, Learning  
We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.    
 
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.
 
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.  
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