Order Management Analyst
Company: Norstella
Location: Remote, India
Date Posted:
Employment Type: Full Time
Job ID: R-972
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Description
About Norstella
At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need.
Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.
Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:
Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.
Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:
- Citeline – accelerate the drug development cycle
- Evaluate – bring the right drugs to market
- MMIT – identify barrier to patient access
- Panalgo – turn data into insight faster
- The Dedham Group – think strategically for specialty therapeutics
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.
As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.
As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.
Job Description
We are seeking a highly motivated and detail-oriented Deal Desk Analyst to join our growing team in India. In this entry-level role, you will play an important part in supporting our sales team by ensuring the accuracy and cleanliness of our sales data. You will work closely with the Commercial Operations team to maintain our CRM system and contribute to the ongoing improvement of our sales processes.
Key Responsibilities:
- Order Management Support:
- Assist in the order fulfillment process by approving sales deals, including reviewing Sales Order Forms and other legal documentation (MSAs SOWs, POs) to ensure accurate billing, product, and pricing details.
- Monitor closed sales deals and resolve any order-related issues.
- Coordinate with internal teams (Sales, Legal, Finance, and Customer Service) to ensure timely order approvals.
- Data Entry and Maintenance:
- Accurately enter and update sales data in Salesforce.com
- Ensure data integrity by conducting regular data quality checks and resolving discrepancies.
- Assist in the deduplication and cleansing of sales data.
- CRM System Support:
- Learn and understand the functionalities of our CRM system.
- Assist in the creation and maintenance of sales records (Credit & Rebills, Renewals, Account Validations)
- Troubleshoot basic CRM system issues and provide user support to sales team members.
- Sales Process Support:
- Support the implementation of new sales processes and tools.
- Contribute to the improvement of sales workflows and efficiency.
- Data Analysis (Basic):
- Basic data analysis techniques using Excel.
- Gain exposure to data visualization tools (e.g., basic charts and graphs).
- Cross-functional Collaboration:
- Communicate effectively with sales team members and other departments to gather and share information.
Qualification
- Bachelor's degree in business administration, Computer Science, or a related field.
- 2-5 years of experience in a data entry, order management, administrative, or customer service role (preferred but not required).
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Excel (basic formulas and functions).
- Experience with Salesforce or other CRM systems.
- Excellent data entry and typing skills.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Preferred but not required:
- Ability to work flexible hours in US, Europe, Asia or other time zones
- Enterprise Software – Saas business
- Basic knowledge of SQL or other data query languages.
Our guiding principles for success at Norstella
01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.
Benefits
- Health Insurance
- Provident Fund
- Reimbursement of Certification Expenses
- Gratuity
- 24x7 Health Desk
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.
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